Who we are
What personal data we collect and why we collect it
Booking Information: When you are booking a car rental service , we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained or bookings made.
If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.
Online Account: When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly. Deletion of your online account will not delete the personal data that we hold on file. You are able to view and correct the personal data we hold at any time, see the ‘Accessing and Updating Information’ section on how to do so.
Contact forms: When you use our contact form we ask for your name, postal address, telephone number and email address
IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.
Information we collect automatically: If you visit our website to browse, read, or making a car hire booking your web browser automatically sends us (and we may retain) information such as the:
Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school);
Internet Protocol address of the computer you are using;
Type of browser software and operating system you are using;
Date and time you access our site;
Internet address of the site from which you linked directly to our site.
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.
We will not use this information to identify individuals, except for site security or law enforcement purposes.
We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information.
Other information we collect: If you choose to identify yourself (or otherwise provide us with personal information) when you use our online forms:
If you request information, services, or assistance, we may disclose your personal information to those third parties that (in our judgment) are appropriate in order to fulfill your request. If, when you provide us with such information, you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to or fulfill your request.
If your communication relates to a law enforcement matter, we may disclose the information to law enforcement agencies that we deem appropriate.
How long we keep information: We may keep information that will collect for an unlimited period of time.
Cookies: Our website uses cookie technology. Cookies are encrypted strings of text that a website stores on a user’s computer. Cookies enable us to customize our website and offerings to your needs and provide you with a better online experience.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Who we share your data with
Sharing Information: Our company guarantees that it will not forward, share, or relinquish etc. your data to others (except the ones mentioned in this document) for any reason or use unless this is dictated by the present legislation or stipulated by public/judicial bodies or authorities. Only the necessary minimum of Company personnel, all of whom are bound to confidentiality will have access to your personal data, which also applies to our partners who comply with our directives and are aligned with the provisions of the 2016/679 EU regulation and they process your data as joint data controllers or as data processors on our account and according to our directives.Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place.
Indicatively, recipients of your data are:
a. the insurance agencies that collaborate with our Company;
b. collaborating users of our logos and on a case-by-case basis our systems (franchisees). Relevant information can be found on our Company webpage;
c. the car rental companies (in Europe or elsewhere) that are part of the international car rental system and handle bookings, with whom we share information pertaining to our car rental activities. Said information may include personal details of your booking entered through the respective application. Your data will not be used for any other reason, without your prior notification and consent. Let it be noted that personal data are also relayed/forwarded to non EU countries (to cater to bookings outside the EU) on condition that they possess adequate legislation to protect personal data;
d. companies of sworn auditors that check our Company’s financial statements;
e. cooperating companies that provide roadside assistance to drivers using our Company vehicles;
f. cooperating companies in car rentals;
g. legal service providers (lawyers, law firms) that defend our Company interests against third parties, natural or legal persons, judiciary and administrative authorities, independent authorities and bodies.
How we protect your data
We follow generally accepted industry standards to protect the personally identifiable information and personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure; therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.With this in mind we would ask you not to enter any payment card number into fields on our websites, unless that the field is specifically marked for that purpose.
How we ensure that the processors and sub-processors respect your data
The processors working on our account have agreed with the company and are contractually committed:
a. to observe confidentiality;
b. not to forward your data to third parties
c. to take safety measures;
d. to comply with the legal framework concerning personal data protection and particularly regulation 679/2016/EU (GDPR);
e. to have been informed and observe all relevant laws and regulations towards the protection of personal data.
In the execution of their duties, the processors may at times employ other persons called sub-processors. In this case, the data controller will have authorized them to handle all or part of data processing. As a result, sub-processors have the same obligations and rights as the processors, as these are analyzed in the present policy and always within the bracket of their delegated duties and bear full responsibility as would the processor.
Accessing and Updating Information
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How long we retain your data
We keep your personal data only as long as needed to fulfil the purposes for which they have been collected, including the fulfilment of any legal or accounting obligation, or mandatory mention.
To specify the length of keeping personal data, we examine the quantity, the nature and the sensitivity of personal data, the potential danger of harm by unauthorized use or disclosure of your personal data, the purposes towards which we process your personal data and whether we are able to fulfil such purposes by other means, within the existing legislation.
The Customer’s tax data are kept for a period of ten (10) years from the date of issue of each tax document, to be made available, as required, to the tax authorities within the time frame of valid tax demands. Any data pertinent to establishing, enforcing and supporting legal claims of the Company or a third party in the presence of any competent court of law or administrative authority are kept for a period starting at the time that the Company demands are generated and up to twenty (20) years or for a longer period up to the statute of limitations and the termination of possible bilateral litigations. The Company may keep the customer’s personal data after fulfilling the purposes of collecting and processing them if such is our legal obligation as stipulated by any relevant legal provision.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible to email@example.com or by mail to address: Rhodes 85100 Greece. We will promptly correct any information found to be incorrect.
Changes to this Policy