General Terms & Conditions
Everything you have to know before reserving a car. Read these useful terms in order to be prepared.
WHAT IS INCLUDED IN THE PRICE
According your booking order, you may be offered the following :
- Full Insurance C.D.W – Collision Damage Waiver with excess: The renter is insured for damages caused to the body of the vehicle in case of accident. Damage liability depends on the vehicle group stated below.
Excess amount per group:
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- for car Group A, B, B1 – €300 excess
- for car Group A2, C, C1, C2 – €450 excess
- for car Group Jeep, Cabrio – €600 excess
- for car Group D, D1 – €700 excess
- Personal Accident Insurance (PAI) Driver is covered up to €15.000.
- T.P.I – Third Party Liability: Covers damages or injury to another person or property
- Theft Protection: The renter is insured in case the vehicle is stolen. Any stolen belongings in the interior of the car (eg. cameras, travel bags or cell-phones) are not covered by any insurance.
- Fire Insurance: Fire Insurance covers the rental vehicle itself in the event of a mechanical fire, lightning strike or explosion.
- Additional Driver: You can add a second driver without extra cost.
- Free Amendment/Cancellation: For cancellations up to 48 hours before the scheduled start date/time of the rental, no cancellation fees will be charged.
- Roadside Assistance 24/7: Our road assistance is free of charge and available 24/7 all over the island.
- Unlimited Mileage: Free of charge.
- VAT & Local Taxes
- Free Baby/Booster Seat(on request).
Optional Insurances
W.U.G – Wheels-Underside-Glass. This Insurance covers damage to the Wheels, Underside & Glass of the car.
F.D.W – Full Damage Waiver no Excess. This insurance offers full damage waiver with zero excess for your rental car except wheels,underside and glass.
S.C.D.W – Super Cover. Full insurance 100% with no excess for damages caused by accident to the vehicle during the rental period including Wheels+Underside+Glass(W.U.G). It may also be referred as Super Collision Damage Waiver.
Exceptions for CDW, FDW, SUPER COVER, WUG.
Damages resulted from a violation of any traffic regulations or any of the terms listed below, will be payed by the renter regardless of whether “CDW”, “FDW”, “Super Cover” insurance options have been purchased.
- Accidents caused by any driver not indicated in the rental agreement. In this case renter will be liable for any damages caused.
- Accidents and Damages caused while driving under the influence of alcohol or drugs.
- Damages caused to the underside of the vehicle due to off-road driving and driving on beaches or mountains.
- Any damages caused with intent and/or deliberate of road driving.
- Burnt out clutch due to misuse.
- Burnt out engine and/or broken oil tank(after hitting the underside of the vehicle due to off road driving).
- Damages caused due to propel or tow any vehicle or transport.
- for paid transportation
- in any race,speed test or contest
- to carry passengers in excess of the respective seating capacity
- in other than a paved road or public highway
- ferrying the car outside of Rhodes island territory
- by any person without lessor’s prior permission
- by any person less than 23 years of age unqualified driver.
- Any unreported damages/accidents may be construed as negligence and will be subjected to payment. Any damages and/or accidents must be reported to the rental company immediately on the provided telephone numbers.
- Loss or removal of vehicle registration number plates.The renter will be charged for any traffic fines due to the lost registration number plates. Daily rental rate charges may apply until replacements have been arranged and put in place.
- Loss or damaged the vehicle keys.In case of loss/damages to the keys during the rental, the renter will be subjected to replacement costs. A charge €100 to €350 will be incurred depending on the type of vehicle. Additional costs may be incurred for any required key/vehicle re-programming.
- Any damages as to the vehicle’s interior.
- Any stolen belongings in the interior of the car(e.g. cameras, tablets,cell-phones etc).
IMPORTANT! A police report is required for all types of insurance. Without police record full amount of damage and/or less will be charged to the client.
Use of the car: The car is NOT ALLOWED be operated
- for paid transportation
- in any race,speed test or contest
- to carry passengers in excess of the respective seating capacity
- in other than a paved road or public highway
- ferrying the car outside of Rhodes island territory
- by any person without lessor’s prior permission
- by any less than 23 years of age unqualified driver.
Persons who may drive the car: Only designated drivers indicated in the rental agreement will be permitted to drive the car.
Driving License/Age Restriction: For hiring a car from our company the driver must be a minimum 23 old and maximum 70 years old. A valid EU or International driving license held at least 1 year is required.
Traffic Violations: All traffic violations and/or parking offences(speeding, illegal parking, removal of license plates, toll fees, etc) during the rental period are at the renters responsibility and expenses.The owner may charge renters credit card for any traffic and/or parking offence infringement incurred by the renter.
Fuel Policy: The renter is obliged to return the car with the same fuel level as checked and marked on the rental agreement at the time of renting, otherwise any difference will be charged.
Unused fuel is not refundable.
Return of the car: The renter is obligated to return the car at/or before the agreed date,time and location described in the document of rental agreement.Failure to comply with this agreement, the lessor has the right to surcharge the lessee for the late return or different drop off location of the vehicle, as defined by the rental agreement document.
Extension of Rental Period: If renter wishes to extend the rental period, he has to notify the lessor at least 24 hours before the end of the rental period indicated in the rental agreement, to receive the respective approval.
Late Pick-Up / Early Drop off: Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick up the car at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available and you will not be entitled to any refund.
Out of Business Hours: If you requested to hire a car outside the rental counters normal opening hours(very late at night or early in the morning), an additional fee may be charged.
Car Types & Availability: Reservations are always confirmed for a given Car Group, not for a specific car model. The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group. Kalithea Star Car Rental reserves the right to provide similar or higher category car than originally booked and paid for.
No-Show Policy: In case the renter fails to collect the vehicle on the rental start date and time without prior written or telephone notice, Kalithea Star will cancel the reservation after 3 hours and has the right of non-refund. Kalithea Star reserve the right to charge the renter a one day rental of the car group reserved.
Booking Cancellation
Full Refund: Cancellation to a booking at least 48 hours before the scheduled date/time of the rental start, no cancellation fees will be charged and any deposit you have paid will be refunded.
Non-Refundable: You will not be entitled to a refund for occurrences or cases listed below:
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- For “Prepaid Bookings(100% prepayment)” the total paid amount is non-refundable.
- You did not show up at all on the scheduled pickup date/time of the vehicle.
- You wanted to cancel your reservation, but did not notify before the 48-hour period.
- You did not provide the required documents to pick up the vehicle
- You did not have enough credit or debit card balance available to cover the rental and warranty of the vehicle.
You can cancel your booking by sending a cancellation email to booking@kalitheastar.gr
Early Vehicle Return: You can return the vehicle earlier than the scheduled delivery date of the contract, however you will not be able to get a refund for the period you did not use the vehicle.
Roadside Assistance: We provide 24/7 roadside assistance service for all inherent mechanical faults related to the vehicle specified in the rental agreement document. For all other roadside assistance call outs including refueling,keys loss and keys locked in the vehicle a service fee will will be charged.
Ferrying the Vehicle: Ferrying the vehicle to any island or mainland is not allowed. All insurances will be voided and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than Rhodes Island.
Baby Seats: Our company offers 3 types of baby seats free of charge(available upon request): for babies from birth to approx. 12 months, for children from 9-18kg and for children from 15-36 kg.
Payments: Payment is required upon pick up of car in cash or via credit card. Total amount higher than 500 euro must be paid only by credit card.
LESSEE’S LIABILITY
The lessee must provide a valid driver license and a passport or ID card to the renter, which allows him to drive the rented car. The lessee must pay full price for the rent upon pick up the car.
The lessee must leave a deposit for the car which varies from 0 to 1000 EUR depending on the class of car. That may be used to cover any damages made to the car, that may occur during the period of car rent. When returning the car the lessee must also pay for the consumed fuel in the fuel tank and return the car with the same fuel level as checked and marked on the rental agreement .The lessee undertakes full responsibility if a non insurable event occurs during the period of rent. The lessee takes the responsibility for all the consequences that may occur if transferring the car to a third person. If the lessee violates the road traffic rules he must pay all related penalties.
In case of car theft the lessee must compensate the damage if don’t return the car keys and registration documents to the renter.
Kalithea Star company reserves the right to change these terms and conditions at any time without prior notice